Downgrade Data Plan
If any of your Unlimited lines typically use less than 5 GB of data per billing cycle, you can easily switch from an Unlimited data plan to pay By the Gig. Downgrading your data plan will take effect on your next bill cycle.
Upgrade Data Plan
If you switch a line from By the Gig to an Unlimited plan, the change will take effect immediately, and it will apply to the current billing period. You will only be charged the difference in price for the new data plan. There is no new activation fee. By the Gig data charges from the current billing cycle that are associated with the line that is switching to an Unlimited plan will be removed from your bill.
Note: Once you upgrade a line, you will not be able to downgrade that line until your next billing cycle (Month 2), and that change will take effect on your following bill (Month 3).
For example, Frank upgraded to an Unlimited plan in the middle of his billing period that goes from May 1 – May 31 (Month 1). He would like to downgrade his service for the next month, starting June 1, but is unable to make that change until after the first day of his next billing cycle (Month 2). That change would then take effect on July 1: the first of day of the following billing cycle (Month 3).
To cancel service, please chat with us by using the chat feature at the bottom right or contact us by phone.
Equipment can be returned at your cost to:
Synergy Internet, Attn: Equipment Return, P.O. Box 16546, Encino, CA 91416
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